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Glad

Customer experience measurement system

MEET HAPPY

Our customer experience measurement system that allows you to improve their level of satisfaction. Because happy customers make your business grow. Also identify opportunities, meet your audience and evaluate the attention of your staff.

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evaluator terminal
  • It measures the degree of satisfaction of each activity within the customer's stay in the company.

  • It can be used on a table, attached to the wall or with a floor support.

  • Protection against misuse of children.

  • You can read a QR code and evaluate without having to touch the screen (COVID 19 prevention).

  • High performance touch screen, remotely managed, only requires power supply and internet or 4G signal.

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Terminal for surveys
  • It allows a survey of data, both with cognitive responses and with discrete emotions.

  • It measures the likelihood that your business will be recommended to someone else NPS, CSAT Customer Satisfaction Rating, or CES Customer Effort Rating.

  • It allows the use of selection questions, multiple selection, personal data collection, open comments and emotions.

  • Statistics and analysis of responses.

  • Fully configurable real-time alerts.

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monitoring board
  • By accessing a web page, you will be able to see a monitoring board, where you will have the information that interests you the most, globally, by branches or by terminal

  • The customer journey through your business, have a satisfaction report for each point (terminal) through which the customer passed.

  • Measure your satisfaction hourly and daily and react to spikes at each location.

  • Track your metrics and make data-driven decisions.

Do you need more info?

available models

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